Frequently Asked Questions
WHAT IS YOUR RETURN POLICY?
Due to the nature of our items, we do not offer returns or refunds on Digital Downloads. Returns may be offered on Iron-On Transfers if defective upon receipt.
CAN DIGITAL DESIGNS BE RESOLD OR SHARED?
While we love to support small businesses, we don't allow reselling or sharing our digital designs. This is a big no. We're happy to allow you to create personal items AND items to physically sell in your small business only.
WHAT ARE YOUR PROCESSING TIMES?
Current processing times are 3-5 business days. However, most packages are processing closer to five business days. This does not include shipping time, just the time it takes to package your order and drop at the postal service.
ARE THERE TRANSFER INSTRUCTIONS?
Heat Press Required
Press Temp: 320 degrees F
Press Time: 15 seconds
Press Pressure: Medium/Heavy
Press Peeling: Cold Peel (Clear Backing)
Press Peeling: Hot Peel (Paper Backing)
DO YOU OFFER CUT FILES FOR SILHOUETTE?
Yes. Each zip file comes with a studio file that works specifically with Silhouette Studio software and is created using Silhouette Studio.
WHY CAN'T I DOWNLOAD MY DIGITAL FILES?
Simply put, technology sometimes fails us. While rare, there are times when a file may become corrupted and we will need to send you a new .zip file. We're happy to get these over to you with no hassle. Just let us know if you run into an issue uploading to your particular software and we will get you squared away!
WHAT ARE YOUR BUSINESS HOURS?
We are always available via chat and email. Responses are typically provided within 24 hours Monday-Friday. For weekend assistance, please allow up to 48 hours for a response as we reserve this time for family.